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I recognize good customer service when I receive it!

Hi John,

I spoke with you earlier today about the great conversation I had with Mr. Hills.

I’ve been in business development myself for 20 years so I believe I recognize good customer service when I receive it.

He was very professional, articulate, and sincere in his helping me understand your industry, and your company’s place in it.

At the same time, he was not the high pressure, typical “sales” person insisting that today, right now we need to make this happen.

Anyway John, I wanted you to know us represented your company very well, and I look forward to working with him in the weeks ahead.

Fell free to call me if you have any questions, as I am much better on the phone than typing.

Continued success,

Happiest Manufactured Home Buyers EVER?

Dear Jim Morgan and J & M Homes,

Thank you so much for honoring all your promises beyond our expectations! You made what seemed to be quickly becoming just a dream, to the beginning of a life time of happiness in our “new cabin the woods”.

Jim and Janell, your customer service was way beyond any other we had ever experienced. All’s we can say is that “FATE” brought us to you and we are sooooo thankful for that.

After our acquaintance with you helping us buy our new manufactured home, we can only sign our thank you, one way……

Love and Friendship,
(PS – Here is our full story)

Another Satisfied Home Buyer

As I am getting settled in my home, I have had many many comments on the beautiful quality of my home. Is there any way you could send me a few business cards, so I could give people your direct information?

I love my home, it is beautiful. People are so impressed that I was able to customize it the way we did, with the nine foot ceilings, can lights, and moving walls for the master retreat, and of course the huge windows that everyone cant stop talking about. Every single change has proven to be an asset to my lifestyle.

Thank you for all you did. I tell everyone that tho I prefer to buy local, that the service and savings and value I got by going to Oregon was worth everything to me.

Another Happy Home Buyer

Gary, John, Jim, Coleen and every other member of J and M Homes staff:
I will never be able to find the proper words to express how I feel about my experience of buying a beautiful new home from J&M Homes.

Everyone I talked with treated me with respect. No one lied to me. Staff were excited with me. Staff kept me informed as to what was going on. No staff ever made me feel I was wasting their time.

After my previous experience with another company, this experience was truly a healing balm for me. I am truly enjoying and loving my new home. Still a WOW for me. I know I made the perfect choice in my home and place to buy it.

Thank you from the bottom of my heart. Merry Christmas and a great 2011 to everyone.

Goldendale WA Satisfied Buyer

Dear J&M and Jim,

I would like to thank you all for your help in making the purchase and setup of my new lovely home to be as easy as it was.

I thought while I was working out of town for all of the setup would be a huge problem. Jim, you made it simple! I was kept in the loop and was able to make informed decisions from over 600 miles away.

But most of all, Jim, I appreciated you not trying to put me in to something I could not afford like the Clayton people tried. Your suggestions and Marlette’s willingness to redo a floor plan to accommodate my unique needs was a godsend.

I really cannot say enough good things about all of you!

Thanks Thanks Thanks Thanks Thanks!!!!!!

Happy Marlette Owners in Lakeview

To everyone at J&M Homes, (Albany)
This is written with heartfelt thanks for everything you all have done to help us move into our new Marlette home. Our dream was 20 years in the making, and having such a great crew to make it come true is something that we will never forget.

Special thanks to Kathy, Marty, Colleen, and Charlie, (please forgive me if I’ve left anyone out) for giving a common year to some panicked moments; for recognizing our voice right away and handing us to the appropriate person for help; for going beyond boundary lines to find things out and make suggestions when needed; and the most important thing, patience. And thank you for understanding the need to move into the house early due to the wildfire.

Please accept with gratitude this DVD showing from start to finish of the house being set up. that could help other people to see and understand what is involved.

What a wild ride and great experience, again, thank you! Will keep in touch.

Excellent & Professional in Clackamas

My wife and I went shopping for a new double wide mobile home. We own some acreage in rural Clackamas County with several lots and since 1974 have purchased four homes. After months of looking, we settled on a Marlette floor plan. We checked out several dealers and ended up working with the folks at J&M Homes.

We wanted to make several major and some minor changes to the floor plan to take advantage of our view and make the home more to our liking. We worked primarily with Jim Morgan and Ann Powell. All the details were worked out with no fuss, no muss.

One of the conditions of the sale was the sale and removal of an existing home on the lot where we wanted to locate our new Marlette prior to placing the order for the new home. This too was accomplished in an expeditious manner.

Because of a pending major medical operation, the home had to be set up and ready to move into prior to the operation date. The schedule was tight, but the J&M staff worked diligently to make it happen, and we were able to move in with time to spare.

The set up crew did a fantastic job, and we would like to especially mention Chris, the finish man. The finish job was superb. He had to return a few times to handle several minor problems. He handled them all in an excellent professional manner.

This was by far the best experience of the four homes we have purchased over the years. We would heartily recommend J&M Homes to who ever may be looking for a great home along with an excellent sales and service staff.